Artificial intelligence (AI) has been around since the 1950s, but only in the last six years -- with the advent of open-source, low-cost cloud compute and storage -- has it become useful in solving real-world problems. In that short time, we've seen AI find new solutions in enterprise networking, automotive, medical and other industries. This has resulted in artificial intelligence for IT operations (AIOps) moving from marketing hype to a useful tool being adopted across the enterprise. Enterprises are now seriously looking at how AIOps and AI network assistants can help their IT teams focus on more strategic problems and improve the experiences of their customers and employees. Cloud and AI are changing how enterprises support their customers and employees and how network vendors are going to support their enterprise customers by turning the customer support model upside down.